Top Tech Jobs & Startup Jobs in Delhi

Owns high-risk and high-value customer escalations across chat, email, and voice. Responsibilities include real-time de-escalation, coordinating with logistics, warehouse, and returns teams, managing concurrent chats, documenting resolutions, identifying root causes, and ensuring timely follow-up. The role requires strong communication, expert typing, composure under pressure, and experience with e-commerce or logistics-related order issues.

Leads end-to-end outbound and reverse logistics across an e-commerce fulfillment network. Manages courier and 3PL partners, delivery performance, freight costs, returns, reconciliation, logistics platforms, dashboards, and process improvements. Collaborates with warehouse, customer experience, finance, and operations teams while leading and developing the logistics team.

Leads Dentalkart’s brand function by defining positioning, personality, voice, and narrative; building social, content, community, influencer, and brand campaign programs; measuring awareness, salience, sentiment, search, share of voice, and brand lift; managing reputation; and enabling performance and merchandising teams with a stronger brand platform.

Manage outbound calling and chat support for NDR, delayed, and ageing e-commerce shipments. Coordinate with customers, courier partners, and internal teams to resolve delivery exceptions, reduce RTOs, document interactions, follow SOPs, and improve successful delivery rates. The role requires knowledge of shipment lifecycles, strong communication in English and Hindi, customer management, negotiation, problem-solving, and proficiency with tracking, CRM, and basic Excel systems.

Owns the category P&L and drives revenue, profitability, pricing, promotions, assortment, inventory health, and retail media monetization. Develops category growth strategies, analyzes customer and market trends, manages supplier-funded advertising, and partners cross-functionally with Marketing, Merchandising, Supply Chain, Operations, and Customer Experience. Requires strong commercial, analytical, financial, stakeholder-management, and leadership skills, along with substantial e-commerce, marketplace, or retail category-management experience.

Owns end-to-end paid acquisition across web and app platforms, managing Google and Meta campaigns, budgets, ROAS, CAC, attribution, testing, and channel expansion. The role optimizes campaigns, landing pages, creatives, audiences, and bidding strategies while identifying scalable acquisition opportunities through affiliate and partnership marketing. It also analyzes performance data, monitors tracking and attribution, and delivers actionable reports to leadership.

Leads enterprise IT infrastructure and information security across multiple locations. Oversees cybersecurity, cloud security, compliance, governance, IT asset management, service desk operations, infrastructure reliability, audit readiness, IT strategy, teams, and security initiatives. Requires substantial IT infrastructure and InfoSec leadership experience, hands-on compliance expertise, and knowledge of cloud platforms, network security, cybersecurity, and IT service management.

Own Dentalkart’s retention and lifecycle marketing function, driving repeat purchases, cohort retention, customer lifetime value, and LTV-to-CAC. Build and optimize onboarding, replenishment, reactivation, and win-back journeys across email, WhatsApp, RCS, SMS, and push. Segment B2B and consumer customers, recover funnel drop-offs, establish retention metrics, and partner with merchandising and category teams to increase revenue and customer value.