Top Customer Support Jobs in Delhi

Handle customer queries through chat and email in a non-voice BPO environment. Responsibilities include written communication, accurate typing, problem-solving, customer handling, issue resolution, attention to detail, and working toward performance targets in rotational shifts.

Manage outbound calling and chat support for NDR, delayed, and ageing e-commerce shipments. Coordinate with customers, courier partners, and internal teams to resolve delivery exceptions, reduce RTOs, document interactions, follow SOPs, and improve successful delivery rates. The role requires knowledge of shipment lifecycles, strong communication in English and Hindi, customer management, negotiation, problem-solving, and proficiency with tracking, CRM, and basic Excel systems.

Serve as the primary technical contact for assigned enterprise customers. Provide support through email, chat, and phone; troubleshoot complex web technology issues; analyze logs; track defects in Jira; and collaborate with Development, QA, Product, Sales, and Customer Success teams. The role focuses on customer relationship management, onboarding, product adoption, issue resolution, and delivering support within SLAs in a remote SaaS environment.

Conduct outbound sales calls, generate and qualify leads, follow up with prospects, educate customers about the platform, and guide them through registration. Maintain CRM records, track conversions, collaborate with onboarding and support teams, and provide customer assistance. The role requires meeting sales targets, managing a sales pipeline, handling objections, and supporting customer acquisition and engagement.

Owns customer support and services relationships across an aircraft fleet, driving satisfaction, fleet availability, parts performance, logistics KPIs, and issue resolution. Coordinates cross-functional experts, manages customer action plans and support contracts, monitors financial objectives and overdue invoices, analyzes operational performance, and communicates customer needs internally. Requires strong relationship management, communication, reporting, analytical, aerospace, material support, and CRM skills.

Provide chat-based customer support, resolve issues and complaints according to company policies, enhance customer satisfaction, and represent the Crepdog Crew brand. The role focuses on personalized assistance, customer retention, professional communication, and maintaining a strong shopping experience for the streetwear and sneaker marketplace.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Provides Level 1 and Level 2 technical support for an enterprise AI SaaS platform, resolves customer issues, and communicates solutions clearly. Identifies recurring support patterns, improves documentation and workflows, and proposes automation opportunities. Partners with engineering, product, platform, and content teams to improve customer outcomes and support scalability. This remote rotational role offers exposure to Customer Success, Professional Services, and AI support.

Handle customer calls, queries, follow-ups, and service guidance while resolving concerns and maintaining strong client relationships. Coordinate with internal teams to support smooth service delivery, update CRM and customer records, and follow up regarding feedback, renewals, and service updates. The role requires Hindi and English communication, problem-solving abilities, and a customer-first approach.

The Team Manager Customer Experience will oversee customer support operations, ensuring high customer satisfaction through effective communication and problem-solving in a 24/7 environment.

The Team Manager Customer Experience is responsible for providing customer support, resolving queries via calls, and ensuring high CSAT scores by building trust and understanding customer needs.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

Manage customer support by resolving queries, building trust, and maintaining high customer satisfaction scores. Flexibility for 24/7 shifts is required.

Provide customer support by resolving customer queries over calls, maintaining high customer satisfaction, and troubleshooting issues.

The role involves providing customer support through calls, resolving queries, building trust with customers, and achieving high CSAT scores. Flexibility for 24/7 shifts is required.

Manage a customer support team, resolving queries, building customer trust, and ensuring high Customer Satisfaction scores while working flexible hours.

The Team Manager for Customer Experience is responsible for providing support to customers, resolving queries, and ensuring high customer satisfaction levels while adapting to a 24/7 work schedule.

The Telecaller will arrange meetings via telecalling, maintain customer support, and manage database of prospects. Requires excellent communication skills.

Provides hybrid, night-shift customer support for Bottomline’s SaaS applications. Handles inbound calls and emails, troubleshoots software and environment issues, documents interactions in CRM, manages resolution timelines, identifies root causes, escalates defects, and maintains customer relationships. Requires strong communication, organization, problem-solving, multitasking, and user-training skills. Salesforce and prior customer or technical support experience are preferred.

Provide pre- and post-sales customer support, prepare quotations and tenders, assist the Area Sales Manager, target new leads, organize product demos and follow-ups, support events/fairs, maintain CRM, perform general office tasks and team backup.

Guide new clients through onboarding, explain services and processes, maintain ongoing customer relationships, communicate proactively through email, resolve questions and concerns, and identify opportunities that improve engagement, retention, and long-term customer success. The role requires strong communication and problem-solving skills, independent work, and a reliable remote home-office setup.

Provide customer support by processing and tracking website orders, maintaining customer/order databases, resolving queries, coordinating with Amazon Fulfillment and internal teams, and generating reports in Excel.

Handle telesales and client relationship duties for a web design/insurance subsidiary: provide customer care, communicate with prospects, use convincing skills to close sales, follow calling schedule (must call between 11:00–14:00), work Janakpuri office hours (9:30–18:00), six-day week.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Provides timely customer support across multiple channels, assisting with product information, orders, payments, shipping, returns, and exchanges. Resolves complaints and technical issues, escalates when needed, maintains accurate interaction records, and collaborates with internal teams. The role also provides product guidance, monitors customer feedback, recommends process improvements, and stays current on company policies, offerings, and eCommerce platform functionality.