Top Customer Support Jobs in Delhi

Provide real-time operational support for FlixBus drivers and hosts serving Australia while working from Delhi. Monitor live rides, coordinate boarding and stop transitions, resolve delays, accidents, and breakdowns, document incidents in CRM tickets, and collaborate with global support and operations teams. The role requires clear communication, calm incident handling, shift reporting, and night and weekend availability aligned with Australian time zones.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Provide phone and email support for Paymode-X SaaS customers, resolve technical issues, document interactions in CRM, manage resolution timelines, identify software defects, and escalate problems internally. The role requires strong communication, troubleshooting, organization, customer relationship management, and the ability to handle multiple priorities while maintaining a positive customer experience.

Administers Zendesk and related integrations, manages contact centre workflows, workforce planning, forecasting, scheduling, and real-time monitoring. Develops dashboards, reports, and analytics covering service levels, productivity, customer experience, and operational performance. Partners with Operations, Quality, and Training teams to identify root causes, automate reporting, improve workflows, and deliver staffing and performance recommendations.

Provides email and chat support for email verification platforms. Handles onboarding, account and billing issues, platform navigation, troubleshooting, ticket triage, SLA compliance, and escalations. Tier 2 responsibilities include API, webhook, database, deliverability, DNS, and integration troubleshooting, plus bug documentation and Tier 1 mentorship. The role also supports retention, product adoption, expansion opportunities, knowledge-base development, and workflow optimization.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Manage live chat support through Pylon for employers, employees, and contractors with payroll, benefits, and account questions. Resolve issues or escalate them appropriately, document interactions, follow up on pending inquiries, and maintain empathetic, professional communication. Work rotating shifts, including evenings, nights, weekends, and holidays, to support 24/7 coverage.

Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Responsibilities include troubleshooting client issues, processing requests, escalating cases through Salesforce and Jira, verifying documents, preparing reports, meeting KPI targets, and completing assigned tasks. The role begins remotely before potential relocation to a Southeast Asia support office.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Handle customer queries through chat and email in a non-voice BPO environment. Responsibilities include written communication, accurate typing, problem-solving, customer handling, issue resolution, attention to detail, and working toward performance targets in rotational shifts.

Manage outbound calling and chat support for NDR, delayed, and ageing e-commerce shipments. Coordinate with customers, courier partners, and internal teams to resolve delivery exceptions, reduce RTOs, document interactions, follow SOPs, and improve successful delivery rates. The role requires knowledge of shipment lifecycles, strong communication in English and Hindi, customer management, negotiation, problem-solving, and proficiency with tracking, CRM, and basic Excel systems.

Owns customer support and services relationships across an aircraft fleet, driving satisfaction, fleet availability, parts performance, logistics KPIs, and issue resolution. Coordinates cross-functional experts, manages customer action plans and support contracts, monitors financial objectives and overdue invoices, analyzes operational performance, and communicates customer needs internally. Requires strong relationship management, communication, reporting, analytical, aerospace, material support, and CRM skills.

Provide chat-based customer support, resolve issues and complaints according to company policies, enhance customer satisfaction, and represent the Crepdog Crew brand. The role focuses on personalized assistance, customer retention, professional communication, and maintaining a strong shopping experience for the streetwear and sneaker marketplace.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Handle customer calls, queries, follow-ups, and service guidance while resolving concerns and maintaining strong client relationships. Coordinate with internal teams to support smooth service delivery, update CRM and customer records, and follow up regarding feedback, renewals, and service updates. The role requires Hindi and English communication, problem-solving abilities, and a customer-first approach.

The Telecaller will arrange meetings via telecalling, maintain customer support, and manage database of prospects. Requires excellent communication skills.

Provide pre- and post-sales customer support, prepare quotations and tenders, assist the Area Sales Manager, target new leads, organize product demos and follow-ups, support events/fairs, maintain CRM, perform general office tasks and team backup.

Guide new clients through onboarding, explain services and processes, maintain ongoing customer relationships, communicate proactively through email, resolve questions and concerns, and identify opportunities that improve engagement, retention, and long-term customer success. The role requires strong communication and problem-solving skills, independent work, and a reliable remote home-office setup.

Provide customer support by processing and tracking website orders, maintaining customer/order databases, resolving queries, coordinating with Amazon Fulfillment and internal teams, and generating reports in Excel.

Handle telesales and client relationship duties for a web design/insurance subsidiary: provide customer care, communicate with prospects, use convincing skills to close sales, follow calling schedule (must call between 11:00–14:00), work Janakpuri office hours (9:30–18:00), six-day week.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.