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The Technical Support Engineer will guide customers in product installation, operations, and troubleshooting while maintaining the knowledge base and collaborating with global support teams.

Provide 24x7 technical support for AlgoSec customers globally via email, phone, and webcasts. Troubleshoot installations and operations, update knowledge base, integrate with R&D, Delivery, Product, and help build support methodologies.

Develop automated tests, perform end-to-end testing, and collaborate with teams to integrate automation within CI/CD pipelines.

Join the Customer Focus R&D team to solve complex issues, enhance component performance using various technologies, and contribute to knowledge transfer.

Develop and execute E2E automated tests for complex features, focusing on SaaS products across various cloud platforms and CI/CD environments.

Lead a team of automation test developers to ensure high-quality product releases through automation and manual testing, adhering to QA standards.

Develop and execute end-to-end automated tests for complex features in a cloud-based SaaS product, utilizing Java and RestAssured.