Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Triage and respond to security alerts across endpoints, cloud, SaaS, and applications; write and tune detection rules mapped to MITRE ATT&CK to reduce false positives; escalate and assist in incident response; run projects to improve monitoring and visibility; collaborate with Engineering and IT. Requires some weekend and occasional evening coverage; role is onsite in Bangalore.

Design, build, and maintain scalable backend APIs, libraries, and services for an API-first crypto platform. Own features from inception to deployment, collaborate with cross-functional teams, ensure performance and reliability, write tests, participate in code reviews, document APIs, and mentor peers. Focus on API design, microservices, database integration, and blockchain/cryptocurrency domain considerations.