Build, test, and deploy AI agents and automations integrated with Salesforce (Flows, Apex, LWC). Translate design documents into production-ready automations, self-test against acceptance criteria, document builds, and deliver high-impact solutions that reduce manual work across Customer Experience.

Build and ship customer-facing AI features for Scout, including agentic LLM workflows, tool calling, RAG pipelines, evaluations, guardrails, and prompt engineering. Develop full-stack services and interfaces using backend languages, TypeScript, React, and mobile technologies. Deploy scalable, secure systems on AWS and Kubernetes, with monitoring, testing, and CI/CD. Own features end-to-end, collaborate with stakeholders, make product decisions, and contribute to reliable AI infrastructure and engineering practices.

Design, instrument, and evaluate agentic UX for enterprise workflows using statistical rigor and ML fluency. Build offline/online evals, run experiments (A/B, holdouts), ship production code and instrumentation, run customer pilots, mentor others, and influence product decisions to improve agent behavior and commercial outcomes.