Own and prioritize HRSD demand for ServiceNow, translate business needs into epics and user stories, partner with technical owners to deliver and validate HRSD solutions that improve self-service, Tier 1 effectiveness, and service performance.

Design, build, and deploy AI-powered legal applications using LLMs, RAG, and agentic AI. Partner with legal stakeholders to translate workflows, build document ingestion and vector search pipelines, ship production-grade features, implement governance/security controls, and mentor/legal users while aligning solutions with enterprise architecture and monitoring quality and evaluation metrics.