Coordinates between customers, support, business, and product teams to improve ticket closure quality, classify bugs and enhancements, document feedback, track recurring issues, and follow up on implementations. Supports onboarding, training coordination, UAT, bug tracking, release coordination, and selected client-site activities while reducing routine coordination demands on senior staff.

Designs, deploys, and maintains AWS infrastructure using Terraform. Manages EC2, load balancers, WAF, scaling, monitoring, and security controls. Builds and maintains CI/CD pipelines, supports containerization and orchestration platforms, monitors system performance, applies security best practices, and participates in security assessments and incident response. The role collaborates with development and operations teams to improve deployment automation, system reliability, and application security.