Administer and optimize HubSpot CRM: manage pipelines, workflows, and data quality; create reports and dashboards; audit records; troubleshoot issues; train Sales teams; and recommend process and automation improvements to drive CRM adoption and sales performance.

Senior customer-facing Solutions Architect leading pre-sales discovery, design, and technical win strategy for networking, cybersecurity, SASE, Zero Trust, cloud, and managed services. Owns solution designs, BOMs, SOWs, executive briefings, and recurrent managed services business cases while mentoring junior staff and partnering with vendors to drive revenue and client retention.

Provide voice and email technical support, manage incidents according to ITIL processes, and troubleshoot various hardware and software issues.