The Senior Customer Support Specialist will provide advanced technical support for escalated product tickets, assist Customer Support Representatives, and conduct follow-ups with clients. Responsibilities include troubleshooting issues, documenting client problems, submitting knowledge drafts, and suggesting process improvements while ensuring customer satisfaction through effective communication.

HighLevel

Project Manager - Customer Support

10 Days Ago

Remote

Delhi, Connaught Place, New Delhi, Delhi, IND

Senior level

Information Technology • Internet of Things • Marketing Tech

As a Project Manager of Customer Support, you will oversee the execution of support-related projects, ensuring they are completed on time, within budget, and to a high standard. Your responsibilities include project planning, stakeholder management, performance measurement, and continuous improvement, all while collaborating with cross-functional teams and senior leadership.

Top Skills: AsanaClickupExcelJIRATrello

HighLevel

Retention Specialist - Whatsapp

10 Days Ago

Remote

Delhi, Connaught Place, New Delhi, Delhi, IND

Junior

Information Technology • Internet of Things • Marketing Tech

The WhatsApp Retention Specialist role involves engaging with agencies to understand their cancellation reasons, implementing retention strategies, and providing technical support regarding WhatsApp APIs. The specialist will track churn trends, analyze customer feedback, and collaborate with various teams to enhance customer experiences and reduce churn.

Top Skills: JSONWhatsapp

HighLevel

SDET III - Automations

10 Days Ago

Remote

Delhi, Connaught Place, New Delhi, Delhi, IND

Senior level

Information Technology • Internet of Things • Marketing Tech

As an SDET III, you will lead the planning, design, and execution of test strategies to ensure software functionality and quality. You will develop automated test suites for UI and API testing, mentor junior team members, and collaborate with cross-functional teams to enhance product quality and efficiency.

Top Skills: CSSCypressGitHTMLJavaScriptJmeterPostmanSelenium

HighLevel

Retention Specialist - AI Employee

10 Days Ago

Remote

Delhi, Connaught Place, New Delhi, Delhi, IND

Entry level

Information Technology • Internet of Things • Marketing Tech

The Retention Specialist will focus on developing retention strategies for the AI Suite products, manage client relationships, educate clients, provide technical support, and report on customer metrics to enhance satisfaction and retention.

Top Skills: AI

HighLevel

Product Operations Specialist - CRM

10 Days Ago

Remote

Delhi, Connaught Place, New Delhi, Delhi, IND

Junior

Information Technology • Internet of Things • Marketing Tech

As a Product Operations Specialist, you will analyze KPIs, conduct user research, oversee product launches, and facilitate communication among product teams and stakeholders. You will create dashboards and support materials, ensuring smooth product operations and improved customer experiences.

Top Skills: ExcelPower BITableau

HighLevel

Product Operations Specialist - Payments

10 Days Ago

Remote

Delhi, Connaught Place, New Delhi, Delhi, IND

Junior

Information Technology • Internet of Things • Marketing Tech

The Product Operations Specialist is responsible for optimizing the product development process, analyzing data for decision-making, managing projects, coordinating stakeholder communication, and planning product launches. This role focuses on process improvements and collaboration with cross-functional teams to enhance product quality and efficiency.

Top Skills: Python Sql R

HighLevel

Product Manager - Voice AI

10 Days Ago

Remote

Delhi, Connaught Place, New Delhi, Delhi, IND

Mid level

Information Technology • Internet of Things • Marketing Tech

The Product Manager for Voice AI at HighLevel will lead the development of product strategies, manage roadmaps, and ensure high-quality product delivery. This role involves conducting user research, collaborating across teams, optimizing user experiences, and driving innovation in AI solutions.

Top Skills: AI

HighLevel

Product Manager - Workflows AI

10 Days Ago

Remote

Delhi, Connaught Place, New Delhi, Delhi, IND

Entry level

Information Technology • Internet of Things • Marketing Tech

The Product Manager for Workflows AI will enhance AI capabilities in HighLevel's automation engine, collaborate on user-driven solutions, and oversee product updates. The role requires a strong analytical mindset and passion for automation and SaaS products, focusing on improving user experience and maximizing workflow efficiency.

Top Skills: AIMl

HighLevel

Product Manager - Payment Integrations & Checkouts

10 Days Ago

Remote

Delhi, Connaught Place, New Delhi, Delhi, IND

Mid level

Information Technology • Internet of Things • Marketing Tech

Manage payment integrations and checkouts at HighLevel, overseeing native integrations, enabling various payment methods, and leading cross-functional teams to deliver innovative solutions that streamline revenue collection for businesses.