Own and optimize end-to-end Demand-to-Retention revenue processes, including pipeline management, forecasting, CPQ, quote-to-cash, renewals, and expansion. Analyze revenue metrics, improve workflows and controls, translate business requirements into Salesforce and CPQ configurations, support compliance governance, and drive adoption of new processes and systems. Partner cross-functionally with Sales, Finance, Legal, IT, and customer operations in a SaaS environment.

Own marketing database operations for EMEA, including audience segmentation, data quality, privacy compliance, and performance analysis. Translate complex marketing data into actionable insights, recurring reports, and segmentation models. Partner with Marketing Operations, IT, and Data teams to improve database accuracy and processes, while enabling stakeholders through clear communication and training. The role requires strong SQL, marketing technology, project ownership, and business-facing analytical skills.

Provide end-to-end technical support for Zoom’s Elite customers by diagnosing complex voice, video, and unified communications issues. Analyze logs, packet captures, and SIP traces; coordinate engineering and cross-functional war rooms; resolve escalated incidents; maintain expertise in Zoom products, integrations, and UC/CC environments; and create customer-facing technical documentation. The role includes after-hours, weekend, holiday, and on-call coverage.