Provides post-sales technical support for APIs, SDKs, and developer integrations. Diagnoses and reproduces customer and partner issues, analyzes logs and payloads, distinguishes implementation issues from defects, and escalates validated problems to Engineering. Supports authentication, licensing, configuration, and troubleshooting while contributing to API documentation and knowledge resources. Collaborates with Engineering, Product, and partners on recurring issues, incident response, and improving developer enablement.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.