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The ServiceNow Solution Architect - AI role involves leading and mentoring a team, designing and deploying AI-driven applications, managing application development, and integrating solutions into ServiceNow modules. Responsibilities include coordinating with stakeholders, troubleshooting, and ensuring adherence to technical standards.

Senior ServiceNow developer focused on TSOM/SOMT and integrations to build Work Order management, scheduling, and dispatch solutions. Develop interfaces, ServiceNow event rules, discovery and service mapping patterns, MID server configuration, Service Graph integration, REST-based integrations, and prevent duplicate CIs. Collaborate with stakeholders and SMEs to support CMDB, environment migration, and advanced discovery/service mapping tasks.

Lead process governance and quality management for ServiceNow delivery. Define enterprise delivery processes, QMS, KPIs/SLAs, audits, and continuous improvement. Mentor teams, drive release/testing standards, collaborate with practice leads and clients to improve implementation maturity and reduce rework.

As a Senior Software Engineer, you will develop applications for Work Order management in ServiceNow, ensuring proper CMDB binding and collaborating with stakeholders to enhance functionality.

The ServiceNow Solution Architect leads a team in implementing and customizing ServiceNow solutions, focusing on CSM and FSM while mentoring junior engineers and collaborating with stakeholders.