Manage and update product listings, descriptions, images, pricing, and promotional information in backend systems. Ensure pricing accuracy across channels, document changes, coordinate campaign pricing with marketing and operations teams, resolve pricing-related customer service escalations, and support sellers with listings, promotions, and platform operations.

Build and maintain relationships with sellers, partners, and customers; support seller onboarding, product listings, pricing, promotions, and platform operations. Resolve queries and concerns, monitor seller satisfaction and performance, coordinate with internal teams, conduct follow-ups, gather feedback, participate in sales campaigns, and prepare relationship activity reports.

Provides timely customer support across multiple channels, assisting with product information, orders, payments, shipping, returns, and exchanges. Resolves complaints and technical issues, escalates when needed, maintains accurate interaction records, and collaborates with internal teams. The role also provides product guidance, monitors customer feedback, recommends process improvements, and stays current on company policies, offerings, and eCommerce platform functionality.