This is a remote position.
We are seeking a proactive and customer-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth.
-
Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.
-
Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
-
Assist sellers with product listings, pricing, promotions, and operational support on the platform.
-
Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.
-
Coordinate with internal teams to resolve seller and customer concerns efficiently.
-
Monitor seller performance and satisfaction; recommend improvements where needed.
-
Conduct regular follow-ups to ensure retention and trust-based relationships.
-
Gather partner feedback to support platform improvements and business strategies.
-
Participate in sales campaigns and engagement activities to improve seller and customer involvement.
-
Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.
Requirements
Bachelor’s degree in related field.
Strong interpersonal and communication skills in English and Hindi.
Experience in e-commerce is an advantage.
Ability to manage multiple accounts and deliver excellent service.
Proficiency in MS Office; knowledge of CRM tools is a plus.
.jpeg)
