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As a Talent Acquisition Specialist, you will manage the full recruitment process, ensuring excellent candidate experiences and stakeholder collaboration, as well as generating hiring reports and managing hiring data.

As a Team Lead, you will supervise agents, monitor performance, ensure service delivery meets KPIs, handle escalations, and facilitate team meetings.

The role involves handling customer queries across various platforms, educating customers about products, maintaining records, and collaborating with the team while achieving KPIs.