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Lead phone-based customer support by resolving queries, researching and troubleshooting issues, and delivering empathetic service to drive high CSAT. Work US shifts in a 24x7 environment and build trust through timely, accurate resolutions.

Handle inbound customer calls to resolve queries, diagnose issues, and provide solutions. Build rapport and empathy to achieve high CSAT. Research and troubleshoot problems and work US shift (24x7) schedules.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

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