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The ITMS Patching Specialist is responsible for applying patches, maintaining IT systems, troubleshooting issues, and ensuring compliance with security standards in a Level 2 IT Technician role.

Lead UX architecture and strategy for WalkMe digital adoption within SAP (S/4HANA, SuccessFactors). Design scalable in-app guidance (Walk-Thrus, SmartTips, Launchers), prototypes, and governance. Partner with SAP leads and SMEs, ensure Fiori compliance, leverage WalkMe analytics for A/B testing and KPI-driven optimization, and drive enterprise UX consistency and adoption.

Design, build, and optimize WalkMe in-app guidance and automations for SAP (S/4HANA, SuccessFactors). Collaborate with SAP stakeholders to translate requirements, implement SSO/IDP and role-based access, run analytics and A/B tests, troubleshoot escalations, and improve user adoption and accessibility across multi-language environments.

Responsible for end-to-end patching operations, ensuring timely deployment of software updates and maintaining security compliance across infrastructure.