Provides Tier 3/Tier 4 escalation support for enterprise on-premises Microsoft infrastructure. Responsibilities include resolving complex incidents across Active Directory, Exchange, SCCM, SQL Server, SharePoint, and Windows environments; administering Hyper-V and virtualization platforms; managing Veeam and Commvault backups; performing patch management; developing PowerShell automation; leading problem management and root-cause analysis; maintaining knowledge articles; supporting clients; and participating in a 24x7 on-call rotation.

Support and enhance Oracle EBS R12 and Oracle Cloud ERP Finance modules: troubleshoot production issues, develop PL/SQL packages, reports and data models, assist integrations, participate in testing, documentation, code reviews, and quarterly updates while collaborating with analysts and senior developers.