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The role involves managing SAP Rebates & Incentives applications, collaborating with stakeholders, handling complex pricing strategies, leading development teams, and overseeing SAP S/4HANA solutions while ensuring optimal integration with other systems.

Lead configuration and development of Vistex Rebates & Incentives within the SAP ecosystem (S/4HANA, Fiori). Configure pricing and IP/calc buckets, integrate with SD and Finance, develop RICEF objects, troubleshoot across technical and functional layers, gather business requirements, drive change management and user adoption, and work in an onshore-offshore model supporting extended US hours.

Support data management and governance activities across the analytics lifecycle: maintain data assets, enforce data quality, standards and policies, and publish validated structured and unstructured data for BI and modeling. Work on routine tasks with general supervision, follow established procedures, and consult senior staff on complex issues.

Lead analytics and optimization of the full RCM lifecycle (eligibility, billing, denials, collections). Build dashboards, perform variance and root-cause analyses, drive cash collections, support audits and payer contract reviews, and translate data into actionable insights for leadership.

Provide end-user support for the Genesys Cloud contact center platform: troubleshoot issues, process moves/adds/changes, document tickets in ServiceNow, escalate with partners, and configure monitoring to detect platform errors.

Provide advanced enterprise Microsoft 365 support and administration, resolve escalated technical issues, design and implement permanent solutions, lead projects, produce reports, train users, and contribute to process improvements and documentation.

Lead OptiFreight billing services team to allocate freight charges, ensure invoice accuracy, resolve invoice issues, improve processes, coach analysts, drive performance, and collaborate cross-functionally with internal and external partners.

Develop and manage forecasting and scheduling models, systems, and methodologies to analyze volumes, staffing, and scheduling effectiveness. Produce forecasts, staffing plans, and reports; use WFM tools to support planning and decision-making. Work on moderate-scope projects, apply judgment within defined parameters, and communicate findings to stakeholders.

Lead organization-wide Lean Six Sigma continuous improvement efforts: re-engineer processes, design CI frameworks, run workshops, perform maturity and baseline assessments, enable data-driven decisions, identify automation opportunities, mentor colleagues, and implement high-impact solutions aligned to strategic goals.

Lead incident response and resolution for enterprise infrastructure. Manage servers, storage, virtualization, networking, backups and cloud services; coordinate cross-functional teams, develop solutions, mentor colleagues, and produce technical documentation and reports.