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Providing excellent technical support for enterprise subscription customers by troubleshooting and resolving technical issues with Red Hat cloud computing solutions. Collaborating with customers and engineers to develop and implement solutions that meet business needs. Sharing knowledge and expertise within the Red Hat community.

Provide excellent customer support experience for enterprise subscription customers, troubleshoot and resolve technical issues, collaborate with engineers to develop solutions, manage customer cases, maintain clear documentation, and participate in case review calls.

Seeking an experienced Senior Technical Account Manager to provide personalized technology engagement and guidance to enterprise customers covering RHEL, Red Hat OpenShift Container Platform, and Red Hat Ansible. Responsibilities include technical reviews, customer support, managing cases, and ensuring customer satisfaction through the adoption life cycle. Must have strong system administration and troubleshooting experience in a production environment with Red Hat Enterprise Linux.

The Senior Technical Account Manager will provide personalized, proactive technology engagement and guidance to enterprise customers covering RHEL, Red Hat OpenShift Container Platform, and Red Hat Ansible. Responsibilities include technical reviews, understanding customer infrastructures, managing cases, and ensuring customer satisfaction.