The Senior Consultant leads complex technical issue resolution, manages engagements, designs architectures, and mentors junior team members while maintaining client relationships and delivering training.

Lead requirements gathering, process mapping, testing, and automation for global sales incentives systems. Translate business needs into technical specifications, coordinate cross-functional stakeholders, support configuration and technical teams, and drive deployment, training, and continuous improvement.

Lead customer-facing site reliability engineering for OpenShift managed cloud services: troubleshoot escalations, automate operations, run incident response and postmortems, mentor team members, and drive reliability, scalability, and customer satisfaction across cloud platforms.