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The Lifecycle Technical Administrator role at Brandwatch involves managing the customer journey, supporting internal systems, executing technical implementations, and ensuring alignment with product and business strategy. Responsibilities include user support, email journey customization, system monitoring, and maintaining expertise in relevant software. Minimum qualifications include a Bachelor's degree or equivalent experience in CRM systems in a SaaS business.

The Customer Support Specialist (CSS) is responsible for promptly handling customer support requests through various channels, resolving issues, providing product information, and ensuring customer satisfaction. The role involves collaborating with internal teams, maintaining best practices, and contributing to sales growth by enhancing customer experience. Key qualifications include strong customer focus, adaptability, communication skills, and experience in customer-interacting roles.