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The Expert Services Consultant partners with customers to ensure successful implementation and ongoing optimization of OpenGov solutions, driving customer success and satisfaction.

As a Sr. Software Engineer at OpenGov, you will develop AI-driven SaaS solutions for government agencies, leading feature delivery and enhancements while collaborating across teams. You'll focus on scalable applications using modern technologies, mentor junior engineers, and contribute to continuous improvement in development processes.

Lead cross-product, platform-level initiatives to unify capabilities across the cloud ERP. Define platform services, align stakeholders, mentor PMs, translate strategy into roadmaps, and champion data-informed decisions to deliver scalable SaaS solutions for government customers.

Build and scale Snowflake-native AI execution layers and orchestrated agent workflows. Implement RAG, embedding pipelines, vector retrieval, context-routing, monitoring, and integrations with enterprise data using SQL, Python, and DBT. Ensure scalable, observable, and governed AI systems across the organization.

Design, build, and productionize internal AI-powered applications and workflows. Develop frontends, backend APIs, containerize and deploy via Snowflake SPCS, implement CI/CD, secure access, observability, and integrations with enterprise SaaS.

The Software Engineer III will develop SaaS solutions for government agencies, lead features, mentor junior engineers, and improve processes in a fast-paced environment.

The Renewal Coordinator manages the contract renewal process by generating quotes, coordinating approvals, and ensuring timely communications with customers.

Lead and administer core workplace application platforms (IAM, collaboration, productivity). Own configuration, governance, documentation, and lifecycle; mentor administrators; partner with Enterprise Systems, Security, HR, and Operations to ensure reliability, scalability, and clear operational standards.

Lead Pune-based service desk operations, enforce ITSM processes, meet SLA and backlog targets, drive KB/SOP adoption and automation, coach and expand Tier 1/2 capabilities, coordinate escalations with US leadership, and report on support health to improve service.

The GTM Strategy Lead Data Analyst will transform data into actionable insights, partnering with various stakeholders to drive strategic decision-making and optimize business performance.