Build and improve GoGuardian’s Pear Assessment platform across the full stack. Responsibilities include developing TypeScript and Node.js backend services, React interfaces, OpenSearch semantic search, scalable data pipelines, AWS cloud-native systems, MongoDB data models, and real-time classroom integrations. The role involves optimizing performance, reliability, and analytics, integrating AI services, collaborating cross-functionally, participating in architecture and code reviews, and maintaining strong testing and engineering standards.

Build and maintain scalable AWS cloud infrastructure, observability and monitoring systems, deployment pipelines, and automation. Participate in on-call rotations, incident response, post-mortems, and root-cause analysis. Support product engineering teams with infrastructure troubleshooting and operational best practices while applying security and compliance controls. The role requires experience with Terraform, CI/CD, Linux, shell scripting, cloud services, managed Kubernetes, databases, and debugging application code.

Manage customer engagement, adoption, and churn risk for GoGuardian’s Curriculum and Instruction products. Analyze customer and product usage data, investigate root causes, support at-risk customers, and recommend actions. Partner with Customer Success, Product, Sales, Solutions Engineering, and Engineering to resolve issues, improve product experiences, validate workflows, and communicate customer insights. The role is remote in India with regular U.S. working-hours overlap.