Provide advanced technical support for enterprise customers: reproduce and debug issues, resolve high-severity incidents, lead debugging calls, document outcomes, mentor team members, improve support processes, and participate in on-call rotation.

Manage full enterprise sales cycle for Coder's AI development platform across APAC: build pipeline, prospect, lead technical demos, collaborate with sales engineers, close complex deals, and maintain customer relationships.

Manage onboarding, adoption, health monitoring, renewals, and expansions for enterprise customers using Coder. Coordinate cross-functionally with Sales, Support, and Product, remove adoption blockers, provide product guidance, and report usage and customer health.