Provides email and chat support for email verification platforms. Handles onboarding, account and billing issues, platform navigation, troubleshooting, ticket triage, SLA compliance, and escalations. Tier 2 responsibilities include API, webhook, database, deliverability, DNS, and integration troubleshooting, plus bug documentation and Tier 1 mentorship. The role also supports retention, product adoption, expansion opportunities, knowledge-base development, and workflow optimization.