Provides in-person, telephone, and online assistance to individuals applying for public benefits, including medical, food, cash, childcare, domestic violence, and long-term care programs. Gathers and verifies information, answers questions, provides case updates, shares community resources, processes financial transactions, documents customer data, generates notices, and coordinates with colleagues. The role requires accurate data entry, confidentiality, trauma-informed customer service, de-escalation skills, and the ability to manage high-volume work.