Provide onsite technical support for desktops, laptops, mobile devices, applications, VDI, and collaboration tools; manage incidents via ITSM tools; create documentation; escalate issues; support AV for events and improve support processes.

The role involves managing and administering cloud-based databases, particularly Postgres and MySQL, and requires expertise in Snowflake administration and data modeling. The administrator will design disaster recovery solutions, provide 24/7 support, and contribute to process improvements and risk management.