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The Learning Specialist role focuses on enhancing employee training and development to improve customer service experiences as part of Alorica's mission.

The Learning Specialist will enhance employee training and development through effective learning programs and ensure alignment with company goals.

The role involves developing digital products and applications to enhance customer experience, focusing on innovative solutions that improve interactions.

Manage a mid-size BPO customer support unit delivering international voice support on US shifts. Resolve customer queries via calls, troubleshoot issues, build trust, track CSAT, create reports and presentations, and work rotational on-site shifts.

Manage a mid-size international voice contact center team (100–200 employees), ensure high-quality customer support via calls, troubleshoot and resolve customer issues, drive CSAT, build reports/presentations, and work US-shift rotational schedules in-office.

The Team Manager Customer Experience provides support to customers through calls, resolves queries, and builds trust to achieve high satisfaction scores.

Provide technical pre-sales solutioning and architecture for contact center technologies. Support sales to close deals through presentations, demos, prototypes, and POCs; assess client environments, document requirements, defend solution costs, and act as primary technical contact through implementation while collaborating with sales, development, and support teams.

Handle inbound customer calls to resolve queries, diagnose and troubleshoot issues, build rapport and empathy, and maintain high CSAT. Must work US shifts and follow international voice-process standards.

Manage and oversee customer support operations for international voice (US shift), ensure high CSAT by resolving customer queries via calls, troubleshoot issues, build trust, produce reports/presentations, and lead a mid-size operations unit in a rotational office-based schedule.

No specific responsibilities or qualifications were included in the provided job description content.