Leads Redwood’s APAC technical support organization from Hyderabad, overseeing 24x7 operations, customer escalations, service performance, workforce planning, talent development, and regional growth. Partners with Engineering, Product, Sales, Customer Success, People, and Finance to improve product quality, incident response, support workflows, and AI-assisted automation. Owns executive customer communications, major incidents, succession planning, and follow-the-sun support delivery across enterprise SaaS and on-premises products.