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The Recipient Services Specialist is responsible for enhancing customer experience, achieving sales targets, and managing advocacy. This includes visiting recipients, conducting events, collaborating with healthcare professionals, and maintaining customer data in Salesforce. The role requires strong empathy, surgical expertise, and business acumen to drive sales growth in the hearing implant industry.

The Recipient Services Specialist focuses on business growth and sales targets by engaging with healthcare professionals and patients. Key responsibilities include providing customer and surgical support, achieving sales revenue objectives, maintaining relationships, training healthcare staff, and leveraging recipient data for advocacy. The role requires strong communication skills and the ability to empathize with customer needs while traveling up to 60% of the time.

The Sales Manager (Recipient Services Specialist) at Cochlear is responsible for achieving sales targets by engaging healthcare professionals and patients, conducting customer experience events, and ensuring quality training and support for Cochlear surgeries. The role requires strong interpersonal skills, market understanding, and sales acumen to build advocacy and develop business relationships.