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Manage team performance, provide leadership and coaching, analyze metrics, recruit employees, foster a positive work environment, support continuous improvement, and communicate openly with the team.
Sun Life Financial is seeking Client Care Representatives to provide outstanding customer service and support in a fast-paced environment. Responsibilities include handling telephone inquiries, engaging in chat sessions with customers, resolving issues effectively, and promoting Sun Life products. Ideal candidates should have 5-6 years of experience, with at least 1 year in a call center, excellent communication skills, and the ability to multitask in a high-pressure setting.
The Salesforce Platform Lead is responsible for managing the Salesforce platform, providing guidance to different squads, understanding Salesforce capabilities, monitoring platform initiatives, and driving outcomes for the Salesforce program in the company. They must have deep domain expertise in Salesforce, agile experience, program management skills, and strong communication abilities.
Sun Life Global Solutions is looking for a Client Care Representative to provide outstanding customer service and support in a fast-paced environment. Responsibilities include resolving telephone inquiries, addressing customer needs, and promoting Sun Life products and services. The ideal candidate should have call center experience, fluency in English, and strong communication skills.
Coordinate and prepare project status reporting, establish project management best practices, track progress of benefits realization, and work closely with various teams to drive actionable goals and project objectives.
The Operations Manager provides leadership in a high volume, fast-paced client service environment, ensuring consistent quality customer service by motivating, coaching, and developing teams to meet performance targets. Responsibilities include executing management operating system requirements, analyzing metrics, ensuring key financial objectives, providing leadership and mentoring, fostering a positive work environment, and promoting process improvements.
Reporting to the AVP, Finance, Asia, this role will involve program management, compiling business cases, funding requests, project status reporting, maintenance of program governance, and facilitating program-related communication. Responsibilities include coordinating project status reporting, improving project success, benefits realization, managing project risk, and communicating with stakeholders. Preferred skills include Chartered Accountant qualification, Project Management experience, Investment Management background, familiarity with legal entity setup, Fund accounting, and Change Management skills. Qualifications include a minimum bachelor's degree, 6-8 years of experience, industry-recognized project management certification, and expertise in MS Excel, PowerPoint, Project, and Visio. Responsibilities involve preparing project status reporting for senior management, collaborating with various teams, and driving actionable goals and project objectives.
The IPA Systems Analyst position focuses on software automation design documentation for robotics automation projects using technologies such as PEGA Robotics, SQL, .Net, and more. Responsibilities include feasibility assessments, solution designs, collaborating with technical leads, and mentoring developers.
Conduct code changes and unit testing for system modules, interpret business requirements, prepare design specifications, and provide technical support. Requires 2-3 years of experience in .Net/VB6 programming and analysis.
As a Principal Consultant, responsible for solution design, technical strategy, and leadership within the portfolio. Align technical solutions with business goals, coach project teams, and ensure good design practices.
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