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Lead the development and execution of automation test scripts for API testing, create reusable frameworks, review requirements, and manage test activities.

The Test Lead - Performance will develop automation test scripts, create testing frameworks, and ensure testing activities align with project needs, including stakeholder reporting and monitoring project health.

The role involves providing customer support over voice calls, managing inquiries, troubleshooting issues, ensuring effective communication, and improving retention processes while aiming to exceed sales targets.

The role involves providing customer service through voice and non-voice support, addressing customer queries, maintaining professionalism, and adhering to company policies. Candidates must demonstrate effective communication and problem-solving skills, working in rotational shifts.

Lead 150–200 inbound customer service FTEs, monitor KPIs, implement operational strategies, manage recruitment, training, workforce planning and client engagements, drive process improvements, and align cross-functional initiatives to improve customer satisfaction across regions.

Design, develop, test, deploy, and support MuleSoft APIs and integrations. Provide L2/L3 production support following ITIL processes. Implement API-led connectivity, define API specs, build integrations across cloud/on-premise/third-party systems, and automate deployments via CI/CD to CloudHub, Runtime Fabric, and on-prem Mule runtimes.

Design and implement Appian BPM solutions including process design, SAIL form development, expression rules, integrations (SOAP/REST), plugins, records/reports, CDTs, CI/CD deployments, debugging, test planning, and database interaction. Ensure role-based access and follow Appian best practices across Appian 22.x+ environments.

Design and implement Appian BPM solutions including process design, SAIL forms, expression rules, integrations, plugins, records/reports, CI/CD deployments, testing, and database interactions. Provide best-practice architecture, debugging, and support for Appian portals and embedded SAIL.

Lead test automation within an Agile team: define testable work, build test scenarios, develop test strategy and automation scripts, review requirements and acceptance criteria, report defects and risks, and perform functional, exploratory, regression, and accessibility testing while contributing to CoE standards and continuous improvement.

Hybrid role combining Infrastructure Solution Architect for pre-sales (RFI/RFP/proposals) and Offshore Account Manager. Build, estimate, and present infrastructure RUN solutions across digital workplace, end-user computing, hybrid cloud. Manage accounts, own revenue and GM, lead large bids from requirements to contracts, forecast, allocate resources, and coordinate cross-functional teams. Requires RFx experience, estimation/pricing skills, strong presentations, Excel, documentation, and willingness to travel for onsite customer engagements.