As a Technical Support Engineer, you will assist customers in utilizing Akuity's platform effectively, diagnosing and resolving issues. This involves collaborating with various systems and escalating unresolved matters to internal teams. You will refine support processes and documentation to enhance user experience.

The Technical Support Engineer will assist customers in leveraging Akuity's platform through effective troubleshooting and issue resolution, develop technical expertise, identify support patterns, improve documentation, and contribute to support processes.