Leads and develops a team of three Customer Success Managers while managing approximately 30 enterprise accounts. Responsibilities include customer adoption, retention, renewals, expansion, success planning, executive business reviews, renewal forecasting, risk management, escalations, and cross-functional collaboration. The role also drives customer success processes, playbooks, operational efficiency, and team performance across the APAC region.

Manage the full customer journey for a portfolio of cloud security customers. Drive adoption, customer success plans, business outcomes, renewals, and expansion while serving as a trusted advisor. Lead executive and quarterly business reviews, manage risks and escalations, communicate product updates, and collaborate with technical, sales, and cross-functional teams. The role requires cloud security and SaaS experience, knowledge of AWS, Azure, and Google Cloud, strong communication, AI proficiency, and 30% travel.