First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

Perform inside consultative sales via phone, chat and email: discover customer needs, pitch solutions, manage pipeline to hit revenue targets, collaborate with product/support/marketing, mentor teammates, gather customer feedback, and run sales campaigns to grow accounts.