Provide L1/L2 technical support for Appfire and Atlassian products (Jira, Confluence) in cloud and data center environments: diagnose, configure, troubleshoot, and resolve customer issues, escalate to senior engineers, and own tickets through resolution.

Support India entity accounting: process daily transactions, prepare journal entries and reconciliations, handle AP and employee expenses, assist month-end close, provide tax and statutory support (PF, TDS, GST), prepare audit schedules, manage SEZ and regulatory filings, and maintain banking documentation using NetSuite, Coupa, and Navan.