Jobs at Vasa Denticity Limited

Handle multiple live chats concurrently while maintaining quality, accuracy, and fast response times. Own customer issues from initial contact through resolution, including order problems, delivery delays, refunds, and product concerns. Support customers through chat, voice, and email; apply logistics and e-commerce knowledge; escalate appropriately; and document interactions clearly. The role requires excellent communication, expert typing accuracy, and end-to-end case ownership.

Drive demonstrations, sales, and closures for intraoral scanners. Conduct product demonstrations for clinicians, laboratories, and institutions, manage the complete sales cycle, build client relationships, recommend solutions, and support basic post-sale onboarding and training. The role requires strong communication, presentation, target orientation, and travel for demos, meetings, and dental events.

Generates and qualifies sales opportunities through inbound follow-up, outbound calls, email campaigns, networking, and research. Builds customer relationships, understands needs, presents tailored solutions, routes qualified leads, executes sales strategies, supports retention, and works toward revenue targets. Requires strong communication, negotiation, organization, market research, CRM, and Microsoft Office skills in a target-driven environment.

Manage end-to-end HR operations, including employee onboarding, documentation, attendance and compliance reporting, payroll inputs, reimbursements, asset records, background verification, insurance enrollment, exits, and grievance coordination. The role maintains accurate HR records, tracks process completion against SLAs, supports cross-functional coordination, and ensures sensitive employee data remains confidential and audit-ready.

Build and maintain automated testing frameworks for web applications, APIs, and e-commerce workflows. Automate regression, smoke, sanity, and API test suites; integrate them with CI/CD pipelines; investigate failures; create reusable utilities and test data; perform cross-browser and responsive testing; track defects; and improve automation coverage. The role also supports release-quality reporting, database validation, and testing of payment and third-party integrations.

Leads the engineering organization and oversees software delivery, system architecture, platform security, AI adoption, and engineering excellence. Scales high-traffic e-commerce platforms, integrates AI technologies into products and development workflows, ensures compliance, and partners with Product, Operations, founders, and senior leadership. The role also includes team development, mentoring, cross-functional collaboration, and ownership of the engineering and AI roadmaps.

Owns high-risk and high-value customer escalations across chat, email, and voice. Responsibilities include real-time de-escalation, coordinating with logistics, warehouse, and returns teams, managing concurrent chats, documenting resolutions, identifying root causes, and ensuring timely follow-up. The role requires strong communication, expert typing, composure under pressure, and experience with e-commerce or logistics-related order issues.

Leads end-to-end outbound and reverse logistics across an e-commerce fulfillment network. Manages courier and 3PL partners, delivery performance, freight costs, returns, reconciliation, logistics platforms, dashboards, and process improvements. Collaborates with warehouse, customer experience, finance, and operations teams while leading and developing the logistics team.

Leads Dentalkart’s brand function by defining positioning, personality, voice, and narrative; building social, content, community, influencer, and brand campaign programs; measuring awareness, salience, sentiment, search, share of voice, and brand lift; managing reputation; and enabling performance and merchandising teams with a stronger brand platform.

Manage outbound calling and chat support for NDR, delayed, and ageing e-commerce shipments. Coordinate with customers, courier partners, and internal teams to resolve delivery exceptions, reduce RTOs, document interactions, follow SOPs, and improve successful delivery rates. The role requires knowledge of shipment lifecycles, strong communication in English and Hindi, customer management, negotiation, problem-solving, and proficiency with tracking, CRM, and basic Excel systems.

Owns the category P&L and drives revenue, profitability, pricing, promotions, assortment, inventory health, and retail media monetization. Develops category growth strategies, analyzes customer and market trends, manages supplier-funded advertising, and partners cross-functionally with Marketing, Merchandising, Supply Chain, Operations, and Customer Experience. Requires strong commercial, analytical, financial, stakeholder-management, and leadership skills, along with substantial e-commerce, marketplace, or retail category-management experience.

Owns end-to-end paid acquisition across web and app platforms, managing Google and Meta campaigns, budgets, ROAS, CAC, attribution, testing, and channel expansion. The role optimizes campaigns, landing pages, creatives, audiences, and bidding strategies while identifying scalable acquisition opportunities through affiliate and partnership marketing. It also analyzes performance data, monitors tracking and attribution, and delivers actionable reports to leadership.

Leads enterprise IT infrastructure and information security across multiple locations. Oversees cybersecurity, cloud security, compliance, governance, IT asset management, service desk operations, infrastructure reliability, audit readiness, IT strategy, teams, and security initiatives. Requires substantial IT infrastructure and InfoSec leadership experience, hands-on compliance expertise, and knowledge of cloud platforms, network security, cybersecurity, and IT service management.

Own Dentalkart’s retention and lifecycle marketing function, driving repeat purchases, cohort retention, customer lifetime value, and LTV-to-CAC. Build and optimize onboarding, replenishment, reactivation, and win-back journeys across email, WhatsApp, RCS, SMS, and push. Segment B2B and consumer customers, recover funnel drop-offs, establish retention metrics, and partner with merchandising and category teams to increase revenue and customer value.

Lead DentalKart’s end-to-end UX/UI design function across web and mobile products. Define the design vision and scalable design system, improve journeys such as search, product pages, cart, checkout, and onboarding, and conduct user research and usability testing. Collaborate with Product, Engineering, Marketing, and leadership; mentor the design team; maintain quality standards; and use AI-powered tools to accelerate design exploration, prototyping, and productivity.

Leads and mentors full-stack engineers while remaining hands-on with scalable web, backend, cloud, and AI-enabled application development. Owns architecture through deployment, builds CI/CD pipelines, integrates LLM and RAG capabilities, and ensures application security, performance, availability, and reliability. Responsibilities also include code review, engineering standards, cloud optimization, production monitoring, troubleshooting, cross-functional collaboration, and delivery of business-critical features.