Manage end-to-end domestic and international ticketing using GDS, coordinate with airlines/hotels/vendors, resolve fare and itinerary issues, ensure policy compliance and timely SLAs, maintain transaction records, and drive process improvements while supporting employee travelers.
Key Responsibilities (Internal Candidate Version)
- Manage end‑to‑end domestic and international ticketing using GDS (Amadeus/Sabre/Galileo).
- Handle fare checks, reissues, refunds, cancellations, exchanges, and schedule change support with high accuracy.
- Serve as the primary point of contact for vendor coordination—airlines, hotel partners, and travel suppliers.
- Follow up with vendors for confirmations, waivers, fare quotes, and service issue resolutions.
- Support employees/travelers by providing clear guidance on travel policies, booking options, and itinerary changes.
- Ensure timely response and closure of travel requests while adhering to internal SLAs and compliance requirements.
- Maintain accurate records of transactions and vendor interactions for audit and reporting purposes.
- Identify workflow gaps and contribute to process improvements and service enhancements.
- Partner with internal teams (HR, Finance, Ops) to ensure smooth travel planning and exception handling.
- Demonstrate service excellence, ownership, and proactive problem‑solving in all interactions.
The Senior Travel Counselor will manage end‑to‑end domestic and international ticketing while coordinating directly with airline and travel vendors to ensure smooth service delivery. The role requires strong GDS expertise, attention to detail, and the ability to resolve travel‑related issues quickly. The candidate will support employees with travel queries, ensure policy compliance, and collaborate with vendors to secure best fares, waivers, and timely confirmations
QualificationsRequired Skills & Experience
- 3–5+ years of hands‑on experience in ticketing and corporate travel operations.
- Strong knowledge of GDS systems and airline fare rules.
- Excellent communication, stakeholder management, and problem‑solving abilities.
- Ability to multitask in a fast‑paced environment with high accuracy.
Preferred Skills:
- Prior experience in the travel or airline process.
- Strong analytical skills and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environment.
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