Audit and monitor travel consultant interactions (calls, emails, chats) and GDS queues for quality and compliance. Validate ticket exchanges, reissues, refunds per airline fare rules. Review hotel booking platform usage (e.g., Hotel Hub). Ensure adherence to airline policies, visa requirements, and SOPs. Identify service gaps, recommend corrective actions, and analyze workflows for efficiency. Manage travel products and support continuous improvement.
- Strong voice expertise is mandatory, with proven experience in handling voice processes
- Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
- Audit handling of GDS queues (ticketing queues, schedule changes, refund queues) to ensure timely and accurate action
- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
- Ensure compliance with airline policies, visa requirements, and company SOPs
- Identify service gaps and recommend corrective and preventive actions
- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
- Graduate in any stream
- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
- Hands-on experience to manage Travel Products
- Strong voice expertise is mandatory, with proven experience in handling voice processes
- Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
- Audit handling of GDS queues (ticketing queues, schedule changes, refund queues) to ensure timely and accurate action
- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
- Ensure compliance with airline policies, visa requirements, and company SOPs
- Identify service gaps and recommend corrective and preventive actions
- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
- Graduate in any stream
- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
- Hands-on experience to manage Travel Products
Higher Education Diploma with 1 - 2 years of relevant experience
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
