At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a motivated and detail-oriented Closure Agent to join our Customer Care team. In this role, you will be responsible for managing the end-to-end closure process for outgoing customers, ensuring seamless transactions while maintaining high levels of customer satisfaction and adherence to company policies.
You will work within a collaborative, cross-functional environment, acting as a vital link between upstream and downstream care teams to drive process efficiency and innovation.
What You’ll Do
In this role, you will:
Responsibility 1: Execute the full account closure process by reconciling billing accounts, managing Information Records Management inventory returns, and ensuring 100% accuracy in data entry to meet strict deadlines.
Responsibility 2: Collaborate with global cross-functional teams, including Sales, Billing, and Customer Support, to coordinate closure actions and implement proposed process improvements across regional countries.
Responsibility 3: Ensure compliance with organizational standards by maintaining meticulous documentation of customer interactions and staying updated on regulatory best practices for billing and care processes.
What You’ll Bring
The ideal candidate will have:
Experience: Proven experience in international voice processes (specifically US/Canada markets) and high-volume outreach using Salesforce Dot Com.
Technical Knowledge: Strong proficiency in Salesforce Billing systems and Google/Microsoft applications, including advanced use of Google Sheets and Excel for data analysis.
Functional Ability: Proven ability in complex problem-solving and data analytical skills, with a focus on profile changes, new account setup, and order management.
Communication & Adaptability: Excellent verbal and written communication skills with the flexibility to work in shifts and adapt to changing priorities in a fast-paced environment.
