Jobs at Iron Mountain

The Associate supports customer operations by accurately completing service requests, following standard procedures, escalating complex issues, collaborating with internal teams, and maintaining detailed records. The role emphasizes dependable customer service, meeting daily deadlines, attention to detail, clear communication, and continuous development within operational workflows.

Oversee the full lifecycle of mechanical and electrical infrastructure projects in data center facilities. Responsibilities include planning, scheduling, budgeting, contractor and vendor coordination, procurement, contract negotiation, progress reporting, site inspections, risk assessments, design reviews, and ensuring compliance with technical, safety, environmental, and quality standards.

Manages enterprise customer cases in Salesforce from creation through closure, handling order, inventory, billing, and profile requests. Coordinates with Billing, Sales, Operations, and Product Support to resolve issues, maintain service-level timelines, and ensure complete documentation and compliance. Requires strong CRM and Excel skills, operational discipline, multitasking, cross-functional communication, and a bachelor’s degree.

Supervise records and information management operations across 4–5 warehouse facilities. Lead team leaders, operations staff, and outsourced vendors while ensuring compliance, productivity, SLA, and turnaround-time targets. Monitor KPIs and facility scorecards using MIS and Google Sheets, identify cost-reduction opportunities, resolve client escalations, and support complex facility consolidation and migration projects.

Provides second-level technical support and systems engineering for enterprise ICT infrastructure. Responsibilities include ticket management, onboarding and offboarding, IT inventory maintenance, device repair, system health monitoring, vulnerability remediation, patching, capacity management, and troubleshooting hardware and software issues. The role supports Linux and Microsoft Server environments, virtualized infrastructure, and 24-hour operational reliability while collaborating with global technical teams.

Manages the primary client relationship for a hyperscale data center account, coordinates SLAs and internal teams, oversees asset processing and reconciliation, interprets MSAs and SOWs, manages vendors, prepares QBRs, handles invoicing, and submits settlement reports. Requires strong communication, organization, contractual and financial skills, business software proficiency, and flexibility to travel throughout the United States.

Supervise multi-site Records and Information Management (RIM) operations across 4-5 warehouse facilities, optimize manpower and productivity, monitor KPIs and MIS/Google Sheets reporting, manage in-house teams and outsourced vendors, ensure SLAs/TATs compliance, resolve client escalations, and lead projects like facility consolidations and migrations.

Leads end-to-end operations for large-scale scanning and digitization projects, overseeing throughput, quality, workflow optimization, SLAs, financial performance, and customer satisfaction. Owns a $20M+ P&L portfolio, manages more than 400 employees, directs governance and escalations with public-sector customers, and drives revenue growth. Requires expertise in document scanning, indexing, enterprise content systems, OCR, quality management, and RCA/CAPA methodologies.

Leads end-to-end mechanical and electrical infrastructure projects for data centers, including scoping, budgeting, scheduling, procurement, contractor and vendor coordination, site execution, inspections, risk assessments, design reviews, quality control, compliance, and stakeholder reporting. The role ensures projects meet technical, safety, environmental, budget, timeline, and high-availability requirements with minimal operational disruption.

Leads end-to-end acquisition of strategic data center sites, including site identification, due diligence, utility and power assessment, commercial negotiations, site-control agreements, governance, approvals, and transaction closure. Partners with legal, finance, engineering, utilities, brokers, landowners, and government authorities to secure expansion-ready sites and manage commercial, regulatory, environmental, and stakeholder risks.

Leads global procurement strategy for Business Process Outsourcing and Technology Services. Manages end-to-end sourcing projects, RFx processes, MSA and SOW negotiations, spend optimization, supplier performance, stakeholder alignment, risk mitigation, compliance, and data privacy requirements. Partners with global business, technology, operations, legal, risk, and executive teams to build strategic vendor relationships and deliver favorable commercial outcomes.