Jobs at Iron Mountain

Lead enterprise projects from initiation through delivery, managing scope, risks, budgets up to $15M, stakeholders, governance, communications, and change management to execute global transformation and shared-services initiatives.

Manage and optimize Red Hat Linux and Nutanix infrastructure, monitor compute environments, resolve Level 2 escalations, troubleshoot databases and network services, and lead data center technicians. The role includes SLA coordination, ITIL incident/problem/change management, root cause analysis, disaster recovery drills, automation, and participation in 24/7 on-call rotations.

Design, develop, and modernize enterprise Sitecore content management platforms. Build scalable Sitecore solutions, headless integrations, APIs, and digital architectures while optimizing performance, reliability, security, and compliance. Collaborate with product, design, DevOps, and marketing teams to deliver integrated web experiences. Troubleshoot complex platform issues, enforce engineering standards, and mentor mid-level developers in an agile environment.

Provide on-site data center technical support, including hardware installation, racking, stacking, cabling, component replacement, network switch setup, power cycling, and troubleshooting. Coordinate with remote engineers and clients, follow technical runbooks, maintain asset and incident records, inspect alarms, and comply with data center access, safety, and security procedures.

Provides on-site smart hands support in data centers, including hardware racking, stacking, cabling, component replacement, power cycling, basic network switch setup, and troubleshooting. Coordinates with remote engineers and clients, follows runbooks, maintains accurate asset and incident records, conducts visual alarm inspections, and complies with secure access, safety, and operational procedures.

Provides expert Level 3 support for cloud-based enterprise applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and client communications. Collaborates with Engineering, DevOps, Product, and Sales to improve platform stability, scalability, onboarding, and service delivery. Ensures compliance with Incident, Problem, and Change Management processes while using automation, scripting, observability, and ticketing tools.

Administer and upgrade GlobalScape EFT MFT infrastructure, troubleshoot SFTP/FTPS/HTTPS/AS2 transfers, automate workflows with PowerShell and VB scripts, manage SSH/PGP keys and SOX reporting, and coordinate with infrastructure teams for connectivity and security.

Manages a hyperscale client relationship as the primary contact, communicates SLAs, coordinates internal teams, oversees asset processing and reconciliation, interprets MSAs and SOWs, manages vendors, supports project scoping, prepares QBRs, handles invoicing, and submits settlement reports. The role requires strong communication, organization, contract and financial understanding, data analysis, business software proficiency, and travel flexibility.

Drives enterprise new-business acquisition and strategic account growth across Mumbai and Bangalore. Manages the full B2B sales cycle, develops CXO relationships, sells SaaS and digital transformation solutions, collaborates with pre-sales and delivery teams, maintains CRM pipeline accuracy, responds to RFPs, and achieves revenue, retention, upsell, and customer satisfaction targets.

Drive new business acquisition and account expansion for digital transformation, records management, SaaS, and information management solutions. Manage the full sales cycle, build CXO-level relationships across regulated industries, negotiate complex deals, collaborate with internal teams, maintain Salesforce CRM forecasts, and achieve recurring revenue targets.

Provides expert Level 3 support for enterprise cloud applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and service delivery. Collaborates with Engineering, DevOps, Product, and Sales teams to improve platform stability, scalability, and client onboarding. Maintains compliance with Incident, Problem, and Change Management practices while supporting commercial and government customers.

Lead 24/7 data center network and security operations, monitor SIEM, troubleshoot firewalls, WAF, VPN, and L2/L3 routing, coordinate escalations with L2/L3 teams and vendors, perform audits and ITIL-aligned incident/problem/change management, and maintain SLAs and KPIs.

Lead and manage high-touch legacy-to-SaaS migrations, create customized value plans, accelerate user adoption, monitor migration health metrics, triage technical data-mapping and ingestion issues with engineering, and orchestrate clean handoffs to steady-state Customer Value teams while protecting recurring revenue.

Serve as the technical authority for warehouse and logistics technology: define architecture principles and roadmaps; lead WMS strategy (Manhattan Scale, SAP EWM); design and govern integrations (APIs, event-driven, EDI); oversee infrastructure, OT, and automation integrations (WCS/WES/ASRS, edge, Wi‑Fi); and partner on security, observability, disaster recovery, and resiliency for mission‑critical supply chain platforms.

Lead enterprise account strategy and revenue growth for manufacturing and conglomerate clients. Build C-level relationships, manage complex multi-stakeholder deals and RFPs, mentor a multidisciplinary sales team, and coordinate with product, finance, and operations to deliver large-scale digital transformation solutions.

Lead Level 3 application support for cloud and on-prem Digital Solutions: own incident resolution, perform deep diagnostics and root cause analysis, collaborate with DevOps/Engineering/Product teams to improve platform stability, monitor system health, and enforce IT service delivery processes.

Provide Level 3 application support for cloud and on‑prem digital solutions: lead root-cause analysis and incident resolution, monitor system health, collaborate with Engineering/DevOps/Product teams, manage incident/problem/change processes, automate tasks with Python, and maintain client relationships to ensure platform stability and performance.