Teams at Iron Mountain

The Associate supports customer operations by accurately completing service requests, following standard procedures, escalating complex issues, collaborating with internal teams, and maintaining detailed records. The role emphasizes dependable customer service, meeting daily deadlines, attention to detail, clear communication, and continuous development within operational workflows.

Oversee the full lifecycle of mechanical and electrical infrastructure projects in data center facilities. Responsibilities include planning, scheduling, budgeting, contractor and vendor coordination, procurement, contract negotiation, progress reporting, site inspections, risk assessments, design reviews, and ensuring compliance with technical, safety, environmental, and quality standards.

Manages enterprise customer cases in Salesforce from creation through closure, handling order, inventory, billing, and profile requests. Coordinates with Billing, Sales, Operations, and Product Support to resolve issues, maintain service-level timelines, and ensure complete documentation and compliance. Requires strong CRM and Excel skills, operational discipline, multitasking, cross-functional communication, and a bachelor’s degree.