At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a dependable Associate to join our Customer Operations team.
In this role, you’ll play a key part in delivering smooth, high-quality customer service by managing everyday account activities with precision and care. You’ll have the opportunity to master operational workflows, collaborate with supportive team members, and build a dependable foundation for your professional growth. Here, your dedication to accuracy and open communication will directly ensure our clients receive prompt, dependable support every day.
What You’ll Do (Responsibilities) In this role, you will:
- Customer Activity Execution: Complete assigned customer tasks and service requests accurately and within established daily timelines.
- Process Adherence & Escalation: Follow standard operating procedures closely, promptly identifying and escalating complex cases, potential delays, or process bottlenecks.
- Operational Collaboration: Partner with internal colleagues to support team initiatives, share daily operational updates, and maintain seamless service delivery.
- Documentation & Recordkeeping: Maintain clear, detailed, and accurate documentation for all completed customer interactions and operational tasks.
What You’ll Bring (Skills & Qualifications) The ideal candidate will have:
- 1+ years of experience in customer service, operations, or administrative support environments.
- Strong knowledge of customer support workflows, standard operating procedures, and basic recordkeeping practices.
- Proven ability to manage daily deadlines with high attention to detail and sound operational judgment.
- A collaborative mindset with excellent interpersonal skills, a positive attitude, and an eagerness to learn.
