Liberty Mutual Insurance Innovation & Technology Culture

Embracing innovation is no longer just important; it is imperative to effectively support and protect our customers, clients and communities. To fulfill our purpose and social responsibility, we must continue to cultivate a high-performance environment that promotes experimentation and inspires innovative thinking at every level of our organization.

Innovation has always been central to our purpose. From our collaboration and sponsorship to develop the first automotive seat belt to launching digital tools that enhance resilience, we’ve continually developed solutions to mitigate risk.

In Johnson’s role, he is responsible for the creation of new applications, building robust and efficient software solutions and maintaining existing ones to prevent disruptions

I’ve always been drawn to the endless possibilities and untapped potential of technology. The sheer breadth of what we can achieve with technology never fails to inspire me.

Tech forward is not just an an idea it's about leveraging the culture we have but then how do we turbocharge some of that innovation energy how do we encourage employees to think creatively experiment explore new ways to improve efficiency.

Around 1 in 4 employees are using LibertyGPT now, saving an average of 1.5 hours per week per person, according to [Tony] Marron. Teams across underwriting, tech, claims and marketing leverage the tool for summarization and knowledge management. 

“We took an employee-first approach. It’s the people who understand the problem best that are best able to write the prompt and get the outcome that they want from a large language model.”