HCSS Company Culture & Values

What makes you feel supported and valued at HCSS on a day-to-day basis?

Let’s start with direct peer support daily while helping each other in the moments that really count, like being on a call and having a customer problem that needs another set of eyes to fully solve and being so responsive. In addition, employees are genuine and caring and take a moment to be human, not just productive, which is something that subtly creates that sense of value. My leadership does weekly and monthly check-ins, and the weekly “vibe check” based on a song is super fun. But mostly, it’s everyone here. Across all the departments at HCSS — support, customer success, PAS, sales, sales engineering and development — everyone responds and wants to help, and I don’t know how anything more than that is really needed to make a person feel valued and supported.

How does your team prevent burnout while still delivering meaningful work?

Pro serv and implementation as a whole team has always focused on creating a supportive learning environment, where no question is disregarded. My direct peers are great about setting boundaries and encourage getting outside just to walk or talk. Additionally, my direct leadership is great at looking at workload capacity and normalizes being able to raise concerns regarding workload and deadlines. They encourage real breaks and working blocks, and celebrate wins regularly. In addition, at most of our internal meetings, we have fun with games and activities, and leadership has created a great monthly and quarterly team-building cadence that gives teams collaborative downtime.

What’s one way HCSS shows appreciation that genuinely resonates with employees?

I have to list only one? I think it’s the overall HCSS culture and the value of work-life balance. Just kidding — It's the pickleball court! Genuine appreciation is shown here everyday; it’s just in the air. 

I really can’t pick just one. There are so many things about HCSS that show appreciation to the people who work here. When I take a moment to try and pick just one, it’s impossible. I know I’m just very thankful to work here!