Some key responsibilities of this role -
Own the onboarding process – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals.
Engage with senior stakeholders – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices.
Drive technical adoption – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer.
Collaborate cross-functionally – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements.
Monitor customer pulse – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience.
Advocate for customer needs – Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences.
Ensure continuous improvement – Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability. Experience in onboarding and implementation is a must.
Some key requirements of this role -
3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment.
Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions.
Excellent communication skills – Ability to simplify complex security concepts for both technical teams and C-suite executives.
Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus.
Proficiency in AI tools and platforms – Comfort using AI-native workflows, LLM-based productivity tools, and automation capabilities to streamline onboarding, surface insights, and enhance customer engagement at scale.
Relevant certifications- (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred.
