Supervises revenue cycle teams handling insurance verification, prior authorization, claims management, denial resolution, and reimbursement activities. Monitors productivity, quality, service levels, compliance, and operational goals while coaching team members and resolving issues. Uses reporting and data analysis to identify trends and improve processes. Ensures accurate, timely revenue cycle work, reinforces best practices, and collaborates with stakeholders to improve customer outcomes and revenue capture.
What Customer Order Management contributes to Cardinal Health
Leading frontline teams responsible for insurance verification, prior authorization, claims management, denial resolution, and reimbursement activities. They ensure operational performance, quality, compliance, and productivity standards are met while supporting timely revenue capture, improving customer experience, and driving efficient revenue cycle operations.
Qualifications
External
- 4-8 years of experience as supervisor/team lead managing an RCM account, preferred
- Bachelor’s degree in related field, or equivalent work experience, preferred
- Willing to work on a hybrid set-up and US hours in BGC.
Internal
- Open to AHS OPRCM B4, P1 and up.
- Candidate must have POC experience.
What is expected of you and others at this level
- Supervises the day-to-day activities of revenue cycle team members and ensures operational goals are met.
- Monitors productivity, quality, service levels, and compliance with established policies and procedures.
- Provides coaching, performance feedback, and development support to team members.
- Resolves routine operational issues and escalates complex concerns as appropriate.
- Collaborates with peers, managers, and cross-functional partners to improve processes and customer outcomes.
- Uses reporting and data analysis to identify trends, address performance gaps, and drive continuous improvement.
- Ensures timely and accurate completion of insurance verification, prior authorization, claims, denial management, and other revenue cycle activities.
- Communicates effectively with team members, stakeholders, and customers to support operational success.
- Implements and reinforces process changes, best practices, and quality standards.
- Decisions primarily impact team performance, customer experience, and operational results.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Conduct AI-driven security assessments across software, hardware, and firmware; develop AI-enabled offensive and defensive security tooling; identify and remediate vulnerabilities; test LLMs, agentic workflows, and cloud environments; and guide organization-wide AI security strategy. Partner with engineering and leadership, lead threat-modeling sessions, and communicate security findings and recommendations to senior stakeholders.
Top Skills:
Adversarial TestingAgentic WorkflowsAIApplication SecurityAWSEmbedded SystemsFirmwareGitGoLlmsOffensive SecurityPrompt InjectionRagThreat ModelingVulnerability Management
Big Data • Cloud • Software • Database
Build core MongoDB distributed database infrastructure focused on data partitioning, data movement, dynamic scaling, cluster elasticity, workload execution, and performance. Design reliable distributed protocols, solve complex scalability problems, review code, participate in architecture decisions, lead feature development, and mentor engineers. The role requires production-quality C++ development and strong expertise in distributed systems, computer architecture, performance, networking, observability, and resiliency.
Top Skills:
C++MongoDB
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Leads legal operations initiatives, including metrics, dashboards, reporting, workflow redesign, intake management, and AI-assisted automation. The role improves scalable legal processes, manages team queues, supports contract review workflows, and partners cross-functionally to deliver operational efficiencies. It requires 5+ years of relevant operations, analytical, or technical experience, strong project management and communication skills, and hands-on experience with generative AI and legal operations tools.
Top Skills:
Agentic AiAi ModelsBrightflagGenerative AiIroncladIvoZendesk
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
