Manage reception operations at a dermatology/aesthetic clinic: welcome patients, handle registrations, appointments, calls, basic billing, records, coordination with clinical staff, and use MS Office for administrative tasks.
This role is for one of Weekday’s clients
Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)
Min Experience: 2+ years
Location: Noida, Delhi
JobType: full-time
We are looking for a professional and well-presented Front Desk Executive to manage reception operations and provide excellent customer service in a healthcare, dermatology, skin, aesthetic, or cosmetic clinic environment. The ideal candidate should have strong communication and organizational skills, along with prior experience handling front desk responsibilities in a similar setting.
RequirementsKey Responsibilities
- Manage day-to-day front desk and reception operations efficiently.
- Welcome and assist patients/clients in a professional, courteous, and friendly manner.
- Handle patient registrations, appointments, inquiries, and follow-ups.
- Coordinate appointment scheduling and ensure smooth patient flow.
- Respond to calls, messages, and general queries promptly and professionally.
- Maintain accurate patient and appointment records.
- Coordinate with doctors, therapists, consultants, and internal teams to ensure seamless service.
- Handle basic billing, documentation, and administrative activities as required.
- Maintain reception records, reports, and other relevant documentation.
- Ensure the reception area is organized, professional, and welcoming.
- Handle customer concerns and escalate issues to the appropriate team when required.
- Perform day-to-day administrative tasks using MS Office and other basic office tools.
- Prior experience as a Front Desk Executive, Receptionist, or Reception Executive, preferably in a dermatology clinic, skin clinic, aesthetic clinic, cosmetic business, or healthcare organization.
- Excellent verbal and written English communication skills.
- Strong customer handling and interpersonal skills.
- Professional, courteous, and confident personality.
- Good organizational and multitasking abilities.
- Comfortable handling patients/clients and managing multiple responsibilities simultaneously.
- Basic proficiency in MS Office.
- Ability to work in a fast-paced and customer-focused environment.
- Front Desk Operations
- Reception Handling
- MS Office
- Customer Handling
- Good English Communication
- Healthcare / Clinic Experience
- Appointment Management
- Patient Coordination
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