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EXL

Executive

Posted Yesterday
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In-Office
New Delhi, Delhi, IND
Entry level
In-Office
New Delhi, Delhi, IND
Entry level
Process transactions according to desktop procedures, meet SLA targets, maintain transaction quality, submit daily process reports, follow attendance schedules, and comply with company policies. The role reports performance and concerns to an Assistant Manager and Manager, while coordinating with subject matter experts for process-related support and clarification.
The summary above was generated by AI

  • Ensure that the process transactions are processed as per Desk Top procedures 

  • Ensure that the assigned targets in accordance with SLA are met 

  • Ensure that the quality of the transactions is in compliance with predefined parameters 

  • Provide the relevant process reports on a daily basis 

  • Ensure adherence to established attendance schedules

Ensure adherence to Company Policies and Procedures

Responsibilities

  • Ensure that the process transactions are processed as per Desk Top procedures 

  • Ensure that the assigned targets in accordance with SLA are met 

  • Ensure that the quality of the transactions is in compliance with predefined parameters 

  • Provide the relevant process reports on a daily basis 

  • Ensure adherence to established attendance schedules

  • Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.

  • Manager for the purpose of settling performance issues and for monthly one on ones

SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required

Ensure adherence to Company Policies and Procedures

Qualifications

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

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