Manage end-to-end freight operations, including load tracking, appointment scheduling, route and transit review, carrier inquiry resolution, accessorial processing, billing coordination, and stakeholder communication. The role monitors shipments from pickup through delivery, updates operational systems, supports accurate accounts payable processing, and resolves issues with carriers, customers, and internal teams in a time-sensitive, shift-based environment.
We are seeking a detail-oriented and proactive Operations Associate to manage end-to-end load tracking, carrier operations, and stakeholder communication. In this role, you will serve as a vital link between carriers and customers, ensuring seamless transit, accurate scheduling, prompt billing resolutions, and clear operational reporting.
Responsibilities- Load Tracking & Execution: Monitor freight movements continuously from initial pickup through final delivery, ensuring real-time visibility and proactive status updates.
- Appointment Scheduling: Coordinate directly with customers to secure and confirm pickup and delivery appointments well in advance.
- Route & Transit Optimization: Review transit timelines between multiple pickups, drops, and origin-to-destination routes to ensure realistic timing and minimize delays.
- Carrier Query Management: Investigate and resolve carrier inquiries regarding accessorial charges (e.g., detention, layover, lumper fees).
- System & Financial Processing: Action approved accessorial requests in the operational system and update fee amounts to facilitate accurate, timely accounts payable processing.
- Stakeholder Communication: Manage inbound and outbound phone calls and email threads with carriers, customers, and internal teams to address operational updates and issues swiftly.
- Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field preferred.
- 1–4 years of experience in logistics, transportation, freight operations, or supply-chain processes.
- Good understanding of transportation and shipment lifecycle processes.
- Experience with appointment scheduling, track & trace, and/or accessorial management.
- Strong verbal and written communication skills.
- Good knowledge of MS Excel and other Microsoft Office applications.
- Ability to work with TMS, ERP, carrier portals, or logistics platforms.
- Strong attention to detail and data accuracy.
- Good problem-solving and decision-making skills.
- Ability to manage multiple shipments and priorities in a time-sensitive environment.
- Willingness to work in shifts, including night shifts, if required by business operations.
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